Refund and Returns Policy
At All States Official, we strive to provide you with the best products and customer service. If you are not completely satisfied with your purchase, we offer a refund and returns policy to ensure your satisfaction. Please read the following information regarding our refund and returns process:
Refunds
- Eligibility: To be eligible for a refund, you must meet the following criteria:
- You must initiate the refund process within [21] days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as the order confirmation or receipt, is required.
- Refund Process: To request a refund, please follow these steps:
- Contact our customer support team at order@allstatesofficial.com to initiate the refund process.
- Provide the necessary details, including your order number, product details, and reason for the refund request.
- Our customer support team will guide you through the return process and provide you with instructions for returning the product.
- Inspection and Approval: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the product passes the inspection, we will proceed with the refund.
- Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
Returns
- Eligibility: We accept returns in the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and replacement or refund, depending on your preference.
- Incorrect Product: If you receive an incorrect product different from what you ordered, please notify us within [5] days. We will arrange for a return and send you the correct product or issue a refund.
- Order Errors: If you made an error in your order, such as selecting the wrong product or quantity, please contact us as soon as possible. We will do our best to assist you in resolving the issue.
- Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at order@allstatesofficial.com to inform us about the return.
- Provide the necessary details, including your order number, product details, and reason for the return.
- Our customer support team will guide you through the return process and provide you with instructions for returning the product.
- Return Shipping: In most cases, we will provide a prepaid shipping label for the return. However, if the return is due to an order error on your part, you may be responsible for the return shipping costs.
- Return Inspection and Resolution: Once we receive the returned product, our team will inspect it to verify the return eligibility. If the return is approved, we will proceed with the appropriate resolution, which may include a replacement, exchange, or refund.
Contact Us
If you have any questions, concerns, or requests regarding our refund and returns policy, please contact us at:
Email:order@allstatesofficial.com